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ARRL
Attn: Human Resources
225 Main Street
Newington, CT 06111
Fax: 860-594-0298
hr@arrl.org

ARRL is an equal opportunity employer.

Open Positions

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    To apply please submit your cover letter & resume to Human Resources, hr@arrl.org.

  • Administrative Assistant

    Job Title: Administrative Assistant
    Dept: Executive Office
    Report to: Chief Executive Officer
    Job Category: Full-time
    Classification: Non-Exempt

     

    Summary of Position
    The Administrative Assistant provides diversified and confidential administrative and clerical support to the Executive Office and the IARU (International Amateur Radio Union.) This position plays an integral role in assuring efficient, high caliber customer service as a basic standard of the organization while maintaining overall knowledge of the organization, to be able to direct incoming traffic appropriately, as well as recognize issues that need the attention of Staff Officers. This position requires a team player who is proactive, professional, flexible, result-oriented, and comfortable in a rapidly changing environment with deadlines.

     
    Learn More

  • Assistant Marketing Manager

    Job Title: Assistant Marketing Manager
    Dept: Marketing
    Report to: Director of Membership, Marketing & Communications
    Job Category: Full-time
    Classification: Exempt
    Salary Range:

     

    Summary of Position
    Develop and manage marketing and promotions that support ARRL publications, products, membership, and services.

     

    Major Duties and Responsibilities

    • Plan, write and repurpose content for websites, email, social media and videos.
    • Research and develop stories for blogs, podcasts, brochures, e-newsletters, video scripts, and other marketing materials.
    • Organize and direct production of e-newsletters and visual assets, including stock and original photography and video.
    • Use email marketing platform (Informz) to develop email campaigns and e-newsletters for driving membership, sales and engagement, working in collaboration with other team members.
    • Establish baseline analytics to track emails and project performance to assess goals and make recommendations for improvements.
    • Manage cross-departmental request for brand assets and adhere to brand standards: use of logos, copy, style and images as outlined in the ARRL Style Guide. Possess strong attention to details.
    • Establish and maintain best practices for process workflows, naming conventions and management of digital assets.
    • Travels as required. Contributes to planning for, and attends, one or two conventions annually.
    • Duties and responsibilities may be added or modified by the Director of Membership, Marketing and Communications.

     

    Expectations

    • Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
    • Contribute to meeting department sales and membership
    • Exceed membership and other operating goals.
    • Display excellent organization, team building and management skills.
    • Conduct business in a professional manner both internally and externally.

     

    Knowledge and Skills

     

    Experience

    • One to three years of similar or related experience.

     

    Education

    • A college degree in a non-technical discipline (e.g. BBA, BA, or BFA), or (2) achievement of journeyman status in a recognized trade, (3) achievement of formal certifications recognized in industry as equivalent to a bachelor's degree, or (4) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

     

    Interpersonal Skills

    • Excellent leadership and management skills with the ability to work across multiple departments are essential.
    • Outstanding verbal and written communications skills.

     

    Other Skills:

    • Results driven with excellent communication skills.
    • Upbeat and highly motivated with excellent time management and organization skills.
    • Digital marketing background or related experience with developing digital storytelling and video.
    • Excellent verbal and writing skills.
    • Self-motivated, accountable, deadline oriented and results driven.
    • Strong analytical skills for measuring performance of digital campaigns.
    • Computer skills: expert-level proficiency with Microsoft Office (Word, Excel, and Access); accounting/reporting systems.
    • Knowledge of Adobe Creative Cloud and video editing software.
    • Amateur Radio background/experience desired.

     

    Work Environment: Goal and deadline driven office in Newington, CT.

     

    To apply please submit your resume to Human Resources (hr@arrl.org)

  • Director of Emergency Management

    Job Title: Director of Emergency Management
    Dept: Emergency Management
    Report to: Chief Executive Officer
    Job Category: Full-time
    Classification: Exempt

     

    Summary of Position
    The Director of Emergency Management will lead a team responsible for supporting ARRL emergency communications (EmComm) programs, products, and services, including the Amateur Radio Emergency Service (ARES), and will work with HQ staff to develop standards, protocols, and processes designed to support the Field Organization. The incumbent will also:

     

    Major Duties and Responsibilities

    • Serve as official point of contact and liaison to our Key Partners and other served agencies at a national level.
    • Support the ARRL Field Organization in its Amateur Radio Emergency Service efforts.
    • Interact with Key Partners to determine their requirements for communications volunteers, and develop working relationships for planning, cooperative education, and operational purposes.
    • Encourage and assist Key Partners to establish plans, protocols, and procedures for incorporating amateur radio operators in their emergency response plans.
    • Work proactively with Key Partners to ensure ARES training aligns with expectations for Auxiliary Communicators.
    • In response to ARRL policy set by the Board of Directors, design and direct the continued updating and modernization of ARRL's public service programs and volunteer training aligned with the emergency communications needs of its Key Partners and the public.
    • With the guidance of the CEO and the Board or its designated committee, develop an ARRL EmComm strategic plan and periodically monitor and report performance against that plan.
    • Position the ARRL as an NGO partner with its own set of volunteers. In cooperation with Key Partners, design, implement, and track ARRL's tactical EmComm plans, protocols, and procedures to address amateur radio's changing role in emergency and disaster response at national, regional, and tribal levels.
    • Create, review, and maintain national MOUs with government and non-government agencies and served agency partners, and make recommendations, as appropriate.
    • Represent the ARRL at national served agency and partner meetings, conventions, and exercises.
    • Staff and direct an ARRL Emergency Preparedness department tasked with these and other functions:
      • Provide assistance and guidance to the Section Managers and Section Emergency Coordinators.
      • Solicit and train an ARRL Headquarters Emergency Response Team to monitor and summarize amateur radio's involvement during the planning and response phases of regional or national incidents.
      • Author, edit, and maintain emergency preparedness content on the ARRL website, and create or solicit new content as needed.
      • Create and solicit original content and assure accuracy and timeliness of other content for QST articles, the ARES E-Newsletter, social media feeds, and other media, as required.
      • Monitor nationwide ARES status and provide periodic reports to management and the ARRL board.
      • Work to rebuild the relationship between ARES and NTS, and strengthen NTS's EmComm capabilities.
    • Establish annual plans and budgets for the Emergency Management department and manage these goals.
    • Prepare situational reports for ARRL leadership as requested.
    • Manage the Ham-Aid Program.

     

    Candidate Qualifications

    Knowledge and Skills & Experience

    • Current General Class or higher amateur radio license.
    • 10+ years of Amateur Radio experience in a Field Organization management position, preferably SM, SEC, DEC, or equivalent.
    • Experience in ARES and NTS field operations or equivalent emergency communications, 3rd party message handling, and network operations.
    • Experience with common digital applications used in VHF and HF emergency communications response.
    • Experience working in NIMS ICS emergency and disaster management response.
    • Experience with commercial emergency communication applications such as WebEOC.
    • 10+ years' experience in emergency management organizations, or equivalent.
    • Fluent in common computer and office skills, especially Microsoft Office components.
    • Proficient in the principles and practices of business correspondence and report writing.
    • Knowledgeable in budgeting procedures and techniques.
    • Possess strong leadership, motivational, managerial, team building, and conflict resolution skills.

     

    Education

    • Bachelor's degree or minimum 4 years equivalent experience in emergency management required.
    • COML or COMT or equivalent professional experience preferred.
    • Certifications from NIMS, FEMA or IAEM preferred.

     

    Expectations

    • Must contribute to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team's work, and being accountable for the results.
    • Excellent written, interpersonal, and presentation skills, both internally and when interacting with external constituents, especially ARRL's Key Partners.
    • Strong credentials in state-of-the-art emergency preparedness skills.
    • Clear understanding of ARRL's existing public service offerings, ARES and NTS.
    • Thorough understanding of the principles of effective emergency planning, training, and management.
    • Able to develop and implement good practices in policy and procedure development.
    • Familiar with Federal laws pertaining to emergency management and response.
    • Excellent organizational, team building, and management skills.
    • Within one year of employment, must successfully complete FEMA PDS independent study courses and obtain certification.
    • Within one year of employment, must successfully complete ARRL EmComm courses and ICS-300 and ICS-400 (as available).

     

    Work Environment

    • Office environment at ARRL Headquarters in Newington, CT, or the greater Washington, DC, area with moderately frequent travel and/or telecommuting between the two.
    • Telecommuting from home location possible.
    • Occasional travel to major EmComm conferences and demonstrations around the USA. Infrequent travel to attend IARU Region 2 meetings or to meet with sister societies.
    • Expected to work outside normal work hours as needed, particularly during disasters or special events.
    • Ability to lift and/or carry equipment, supplies, and other materials of 40 +/- pounds in fulfillment of the job requirements.

     Conditions of Employment

    • Must successfully pass background investigation.
    • References must be provided upon request.

     To apply please submit your resume to Human Resources (hr@arrl.org)

  • Director of Information Technology

     

    Job Title:  Director of Information Technology
    Dept:  Information Technology
    Report to
    :  Chief Executive Officer                                     
    Job Category:
    Full-time
    Classification:
    Exempt

     

    Summary of Position
    The Director of Information Technology is a result driven senior management position responsible for the overall strategic and operational IT functions. Under the supervision of the CEO, this position is responsible for directing continuous evaluation and execution of processes, systems, applications, and infrastructure to meet the goals of the organization and its members. The position manages a team of professional IT contributors including a development team and project leaders.

     

    Major Duties and Responsibilities

    • Manages the delivery of a variety of technology services to the organization including corporate databases and systems, websites and custom web services, desktop, mobile, and server support, along with email and list server resources.
    • Participate in a deliberative group of high-level managers and executive staff that envisions, creates, and vets concepts for growth and development of the organization.
    • Collaborates with executive team to establish organizational goals, plans, and budgets, and manages these goals.
    • Coordinates and manages IT staff as well as outside suppliers of technology services such as internet, Cloud applications, phone, and contracted resources to effectively reach organizational goals.
    • Oversees all technology operations and evaluates it according to established goals, tracking consumption of infrastructure and resource planning, ensuring the technology infrastructure is sufficient to support the operations and evolving needs of the organization.
    • Responsible for establishing and maintaining IT policies and systems.
    • Evaluates applications, infrastructure, and the IT organization to ensure functionality and efficiency while meeting organizational goals.
    • Evaluates, remediates, and ensures IT security for the organization.
    • Responsible for the development, maintenance, and testing of the organization's disaster recovery and business continuity plans.
    • Evaluates and recommends cost-effective technology and software solutions.
    • Build and manage vendor relationships to ensure delivery of contracted equipment, systems and/or services on time and in accordance with specifications and cost estimates. Conduct and evaluate "build versus buy" and cloud-based initiatives for cost and service improvement.
    • Responsible for setting goals and directions aligned with the organization's strategic growth plans.

     

    Expectations

    • Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
    • Effective leadership and management of staff through clear direction, constructive feedback, and development of employees.
    • Effectively manage the delivery of software programming resources, both internal and through outside vendors where applicable, to the organization in support of the various projects and priorities.
    • Effectively integrate strategic direction for the technology operations of the organization and serve as the primary resource in leading the organization's move into new technologies.
    • Ensure IT systems and staff are effective and function within the limits of the budget, time, and specifications of the organization.
    • Display excellent organization, team building and management skills.

     

    Knowledge and Skills

    Experience

    • Five to eight years of proven experience as IT Director or similar role with demonstrated history of creating, implementing, and maintaining IT policies and systems that meet objectives.
    • Experience in analysis, implementation and valuation of IT systems and their specifications.
    • Project management experience in both software and hardware disciplines.
    • Leadership experience in software/system development processes and determining appropriate life-cycle methods.
    • Experience in developing and controlling IT budgets.
    • Direct technical experience with virtualization, consolidation and Cloud applications preferred.
    • Five years of more of experience with amateur radio is highly preferred.

     

    Education

    A Bachelor's degree in computer science, engineering, or related field. Master's degree preferred. (10 years of demonstrated experience as a manager in information technology organization may be recognized as fulfilling this requirement.) Certified project manager a plus.

     

    Interpersonal Skills

    • Excellent leadership and management skills with the ability to work across multiple departments are essential.
    • Outstanding verbal and written communications skills.
    • Excellent interpersonal skills are required to manage personnel and negotiate projects and report progress to a wide variety of constituencies, up to and including the Board of Directors when necessary.
    • Ability to foster sound relationships, internally and externally, to effectively motivate and influence other with a significant level of diplomacy and trust.
    • Ability to effectively manage remote employees.

     

    Other Skills:

    • Results driven with excellent presentation, and communication skills.
    • Upbeat and highly motivated with excellent time management and organization skills.
    • Must be able to create and maintain a collaborative atmosphere with all levels of the organization.
    • Experience with Linux is required.
    • Experience with remediation and replacement of legacy systems.
    • Organization and management of volunteer resources to complete projects.
    • Demonstrated understanding and capacity to use Microsoft Office products, including MS 365, MS SharePoint, MS Teams.
    • Demonstrated expertise in Apache HTTP Server.

     

    Work Environment: Goal and deadline driven office in Newington, CT.

     

    To apply please submit your resume to Human Resources (HR@arrl.org)

  • Lab Engineer EMC/RFI Specialist

    Job Title: Lab Engineer EMC/RFI Specialist
    Dept: Lab
    Report to: Lab Manager
    Job Category: Full-time
    Classification: Exempt

     

    Summary of Position
    This position is responsible for performing wide range of technical duties in support of ARRL objectives with respect to Electromagnetic Compatibility (EMC) and radio-frequency interference (RFI) in the Amateur Radio Service. Assist management in the planning of new EMC/RFI initiatives, programs and projects.

     

    Major Duties and Responsibilities

    • Work with ARRL members and Amateurs to find solutions to EMC/RFI problems.
    • Maintain a database of member contact about specific EMC/RFI cases.
    • Work with the FCC staff to facilitate FCC resolution of EMC/RFI cases.
    • Create and maintain ARRL publications material related to EMC/RFI.
    • Work with industry and standards development organizations to resolve and prevent EMC/RFI problems.
    • Identify devices that may have significant RFI potential, test and report on their performance.
    • Work with the ARRL Laboratory Manager to report problem devices to the FCC and to support ARRL's overall EMC/RFI policy objectives.
    • Serve as a member and staff liaison to the ARRL EMC Committee in addition to servicing as a representative of Amateur Radio and ARRL on industry committees.
    • Participate in the administration of the ARRL Laboratory activities and facilities.
    • Travel to represent ARRL at conventions and technical symposia.
    • Perform other duties as assigned.

     

    Expectations

    • Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team's work and being accountable for the results.
    • Effective member contact regarding EMC/RFI problems including quantity, quality and timeliness of contact.
    • Appropriate selection of devices and accurate testing with well written test reports on results.
    • Accurate and timely maintenance of the EMC/RFI database.
    • Evaluation of the accuracy and effectiveness of work done with various FCC staff, and the appropriateness and effectiveness of industry contact and representation on industry committees.
    • Suitable, accurate and timely materials prepared for electronic and printed publication.
    • Appropriate, effective, and accurate contact with staff, committees, and the FCC.

     

    Knowledge and Skills

     

    Experience

    • One to three years of similar or related experience.

     

    Education

    • Bachelor's degree or professional certification equivalent, or (4) achievement of a master level in a recognized skilled trade.

     

    Interpersonal Skills

    • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

     

    Other Skills:

    • Ability to communicate effectively tactfully and diplomatically both orally and in writing.
    • Experience in the EMC/RFI field, with emphasis on Amateur Radio.
    • Amateur Radio license and operating experience.
    • Familiar with the Amateur Radio applications of electronics and radio technology including Amateur Radio operating techniques.
    • Ability to develop technical programs and activities from broadly defined needs and objectives.
    • Ability to understand written and verbal technical material and instructions.
    • Ability to perform a wide range of technical tasks and concentrate on specific tasks for indefinite periods.
    • Sufficient technical creativity to develop technical programs and activities in support of broadly defined objectives and to provide technical direction to others.
    • Working knowledge of MS office suite products.
    • Ability to develop specific work solutions and plans from work assignments.

     

    Work Environment:

    • Goal and deadline driven office in Newington, CT.
    • Office and electronic laboratory workspace in addition to outdoor field work as necessary.
    • Electronic workbenches, electronic test equipment, hand tools, power tools.
    • Normal safety practices including safety goggles, laboratory coat and hard hat as appropriate.
    • Technical and physical ability to work safely with electronic circuits, voltages, soldering equipment, hand tools, small power equipment and toxin and caustic chemicals.

     

    To apply please submit your resume to Human Resources (hr@arrl.org)

  • Marketing Communications Associate

    Job Title:  Marketing Communications Associate                                      

    Dept:  Marketing

    Report to:  Marketing Communications Manager

    Job Category: Full-time

    Classification: Non-Exempt

                                                                            

    Summary of Position

    The Marketing Associate is a key contributor to ARRL marketing efforts, supporting the marketing team's initiatives with the execution and tracking of email marketing campaigns, member communications, events, and product promotions.

    Reporting to the Marketing and Communications Manager, this position will develop and execute email marketing campaigns, create, and edit copy, and produce graphics to support various marketing efforts. The candidate must be highly creative, motivated, and willing to expand their professional scope by being involved with many aspects of a fast-paced marketing department.


    This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.
    Learn More

  • Membership Manager

    Job Title: Membership Manager
    Dept: Marketing
    Report to: Director of Membership, Marketing & Communications
    Job Category: Full-time
    Classification: Exempt

     

    Summary of Position
    The Membership Manager is a result driven management position responsible for membership acquisition and retention initiatives, and for meeting or exceeding membership growth and revenue targets. This role will manage and maintain the accuracy and integrity of the membership data within the Association Management System, including reporting, analysis, and overall data management.

     

    The incumbent must be a reliable and results-driven professional with an ability to solve problems, see the “big picture” and the flexibility to make improvements to business processes as needed. As a membership manager, the incumbent must also demonstrate excellent sales, service, and communication skills as well as a positive, enthusiastic attitude for working with members and staff in a collaborative, service environment.

     

    Major Duties and Responsibilities

     

    Membership Program Management:

    • Implements best practices in, renewal and upgrading of current members, acquiring new members and prospect conversion. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis.
    • Develops and implements an annual plan for membership recruitment, retention and engagement. Recommends and implements changes to improve effectiveness and efficiencies and to enhance the member experience.
    • Drafts an annual membership budget and forecast for approval.

     

    Data Management, Reporting & Analysis:

    • Develops, promotes, and documents best practices and policies associated with member and prospect management. Maintains accuracy, and integrity of databases. Trains membership and marketing staff in proper use of database and reporting. Analyze data and identify patterns of growth; target markets for recruitment; reasons for non-renewal.
    • Generates reports to measure results of membership campaigns, and overall membership retention and growth. Monitors monthly progress towards revenue goal and provides reports for senior management.

     

    Collaborative Marketing Efforts:

    • Within a team environment, the Membership Manager works closely with the Marketing and Communications team, Field Services and others to implement promotions, partnerships, and communications that elevate the membership experience.
    • Coordinates with Field Services to develop and support effective field-based membership recruitment activities. Works with the Marketing & Communications team to create membership collateral, including updates to the Membership pages on the ARRL website and to create unique initiatives and execute effective existing and new membership programs.
    • Manage membership onboarding, renewal and engagement processes and communications.

     

    Membership Team Support:

    • In partnership with the Member Services Manager provides front line member service, including guidance for front desk, phone, and online communication to promote superior customer service. Serves as a primary representative of the Membership program daily, and at all Membership events, including virtual and in-person hamfests and conventions. Regularly assess and improve processes including application processing and routine activities such as billing, renewals, and payments.
    • Develop and implement strategies for maintaining regular and meaningful contact with members and the fulfillment of member benefits. Coordinate membership recruiting activities across departments.
    • As assigned, serve as a staff liaison to Board-appointed Membership activities. Provide information, expertise, and support including preparing agendas, arranging teleconference calls, preparing and distributing meeting minutes, and producing periodic reports.

     

    Expectations

    • Contributes to creating positive energy in a collaborative team atmosphere, showing excitement and pride in the team’s work and being accountable for the results.
    • Meet or exceed membership and other operating goals.
    • Display excellent organization, team building and management skills.
    • Conduct business in a professional manner both internally and externally.

     

    Knowledge and Skills

     

    Experience

    • Five or more years of progressively responsible membership experience at a professional association.
    • Experience working with MS Access and association management databases (preferably Personify).
    • Demonstrated record of achievement in developing and retaining membership for a membership association.
    • Excellent oral and written communication skills, including ability to interact effectively and cordially with people on the phone and in person and the ability to write succinctly and persuasively.
    • A resourceful, adaptable, and emotionally mature individual, with good judgment and the ability to work under pressure and handle competing deadlines.
    • Experience supervising support staff and volunteers.
    • Excellent customer service skills and ability to develop strong relationships with colleagues and members.
    • Strong analytical and innovative problem-solving skills.
    • Must be able to work in a team environment and share accountability/reward for achieving broader goal.
    • Strong commitment to the mission and goals of ARRL and a understanding of its work.

     

    Education

    • A college degree in a non-technical discipline (e.g. BBA, BA, or BFA), or in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

     

    Interpersonal Skills

    • Excellent leadership and management skills with the ability to work across multiple departments are essential.
    • Outstanding verbal and written communications skills.
    • Ability to foster sound relationships, internally and externally, to effectively motivate and influence other with a significant level of diplomacy and trust.

     

    Other Skills:

    • Results driven with excellent presentation, and communication skills.
    • Upbeat and highly motivated with excellent time management and organization skills.
    • Must be able to create and maintain a collaborative atmosphere with all levels of the organization.
    • Mandatory Association Management Database experience, preferably with Personify.

     

    Work Environment: Goal and deadline driven office in Newington, CT.

     

    To apply please submit your resume to Human Resources (hr@arrl.org)

  • Public Relations & Outreach Manager

    Job Title:  Public Relations & Outreach Manager
    Dept: Public Relations & Outreach
    Report to:  Product Development Manager
    Job Category: Full-time
    Classification: Exempt
    Minimum Starting Salary: $64,000 annually

    Summary of Position
    The Public Relations & Outreach Manager is responsible for increasing the awareness and value of the Amateur Radio Service to the public at large, for promoting the value of ARRL and the contributions of its member-volunteers, and for developing outreach opportunities that support awareness and growth of amateur radio. The ideal candidate will be a storyteller who is adept at writing content and developing campaigns, who can work with outside contributors and internal colleagues to curate interesting stories and messages, and who has the attention to detail and deliverables to ensure nothing is missed and deadlines are met. The ability to interpret technical concepts into plain language is essential. A thorough knowledge of social media strategies in a non-profit environment, the know-how to train and motivate grassroots volunteers, and ability to develop and sustain long-term relationships with external media is required.

    Major Duties and Responsibilities

    • Implement a public relations strategy that builds a positive public image for amateur radio and ARRL. Create and schedule effective PR and media campaigns for traditional media (print, broadcast, online) and social media. Devise several ways to measure impact and effectiveness.
    • Implement an outreach strategy that meets the needs of both ARRL and its member-volunteers to attract new entrants to amateur radio. Produce messaging and materials for general recruitment, and for engaging likeminded communities and groups with overlapping interests. Serve as the primary staff liaison for volunteers conducting outreach and recruitment for amateur radio.
    • Develop and empower member-volunteers to extend the effectiveness and reach of ARRL’s PR and outreach messaging and materials in the field. Create tools and training to support and develop ARRL Public Information volunteers including a monthly newsletter, annual calendar, online resources and course, and webinars. Serve as the primary, visible staff liaison for PR volunteers.
    • Conduct media outreach promoting key ARRL messaging and promoting its programs and services. Follow up on press inquiries. Develop and maintain strong relationships with key news media outlets and reporters, relevant agencies and non-government organizations (Federal, state, and local), editorial writers and columnists, social media influencers, and broadcast producers. Position ARRL to react in breaking news stories, rapid response moments, and crisis management. Write statements on behalf of senior leaders.
    • Monitor national and international media to collect stories and to maximize exposure for positive messaging that raises the awareness and visibility of ARRL and amateur radio, both internally and externally. Curate media hits and media mentions to assess positioning, to evaluate the success of campaigns, and to further ARRL’s legislative and advocacy goals.
    • Supervise the Social Media Strategist and ensure the position’s accountability and performance. Provide effective oversight for the Strategist’s responsibilities to develop and administer social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. Ensure content produced for social media sharing and engagement is collaborative across all ARRL business units and program areas, and measure effectiveness using social data analytics and trends.
    • Collaborate and participate in video projects.
    • Coordinate planning for and participate in trade shows, exhibits, and other events when national-level support or sponsorship is committed.
    • Establish, in conjunction with the department manager and executive officers, an annual plan and expense forecast along with managing to these goals.

    Expectations

    • Contributes to creating positive energy and fostering a team atmosphere, showing excitement and pride in the team’s work, and being accountable for results.
    • Understands public relations and is adept at developing and completing related work that advances the organization's goals.
    • Creates, edits, and produces content including written, audio, video, and social media: press releases, backgrounders, fact sheets, announcements, posts, interviews, PSAs, videos, and other PR and outreach materials to attract interest from the media and public. Creates quality content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors. Exhibits the ability to interpret technical concepts into plain language.
    • Demonstrates a clear, concise, and thoughtful verbal communication skills. Effective in public speaking and as an ARRL spokesperson.
    • Ability to build and maintain effective relationships with member-volunteers, the media community, and other stakeholders.
    • Ability to train and motivate grassroots volunteers.
    • Demonstrates the attributes of a self-starter and exercises good judgement.
    • Meets deadlines with efficiency and flexibility. 

    Knowledge and Skills

    Experience:

    • Four to five years’ experience in public relations, preferably in a non-profit setting; traditional and new media (online, digital, social).
    • Experience with engaging volunteers.

    Education: Bachelor's degree in Public Relations, Communications, or Journalism.

    Interpersonal Skills: A significant level of trust and diplomacy is required. Work involves extensive personal contact with others and involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities is required.

    Other Skills:

    • Amateur Radio license strongly preferred.
    • Knowledge and understanding of the Amateur Radio Service, wireless communications, and related technology.
    • Knowledge of the news media and media operations.
    • Ability to multitask and work independently.
    • Interviewing skills and experience- video/audio
    • Proficiency with word processing and spreadsheets, website CMS systems, virtual meetings, and collaboration applications (ex: Word, Excel, Adobe Acrobat, Microsoft Teams, WordPress).
    • Must have the ability to lift up to 20 pounds and travel independently.

    Work Environment: Fast-paced deadline driven office and occasional event-based travel when appropriate.

    To apply please submit your resume & cover letter to Human Resources (HR@arrl.org)

  • Social Media Strategist

    Job Title:  Social Media Strategist
    Dept:  PR & Outreach
    Report to:  PR & Outreach Manager
    Job Category: Full-time
    Classification:  Non-Exempt

    Summary of Position
    The Social Media Strategist will be responsible for developing and administering social media content that is aimed at engaging users and creating an interactive relationship between our audience and ARRL. The overall goal is to continually highlight the enthusiasm and passion of amateur radio with ARRL’s community and beyond. This position will use social data analytics and trends to make informed decisions and recommendations and will collaborate across all ARRL business units and program areas.

    This is a full-time, on-premises job, based in Newington, Connecticut.

    Major Duties and Responsibilities
     

    • Develop and publish ARRL’s social media posts, videos, announcements, events, and day-to-day community engagement across multiple social media accounts, including, but not limited to, YouTube, Facebook, Twitter, and Instagram.
    • Ensure all organization-wide social media outlets are properly promoted and managed (e.g., Facebook Timeline cover, profile images, thumbnails, ads, landing pages, Twitter profile etc.).
    • Spearhead an interactive social media calendar throughout the organization, with regular communication on upcoming efforts.
    • Monitor discussions, posts, and comments across multiple social media channels. Proactively share with the organization issues, observations, opportunities, and insights based on social media monitoring. Field messages (direct messages, email, comments with questions, etc.) or triage to the appropriate staff members as necessary. Proactively share with the organization issues, observations, opportunities, and insights.
    • Develop strategies and methods to drive traffic to the ARRL website and establish metrics to determine the success and ROI of social media efforts.
    • Analyze social data/metrics, insights, and best practices and translate data into recommendations and plans for improvements and future campaigns. Create informative monthly, quarterly, and annual reports providing trends on ARRL social media platforms.
    • Create and maintain ARRL’s social media playbook as well as guidelines and best practices for staff across all business units and program areas.
    • Collaborate and participate in video projects.
    • Contribute to website editing as assigned.Collaborate with team members to prepare and input content in apps, blogs, and other online platforms. Assist users with troubleshooting issues with apps or other online services.

    Expectations

    • Contribute to creating a positive energy and fostering a team atmosphere, showing excitement and pride in the team's work, and being accountable for results.
    • Creates and syndicates relevant and engaging content for dissemination across multiple media platforms.
    • Creates and edits content that is formatted to ARRL's style and branding guides, and free from grammar and factual errors.
    • Understands the digital landscape and demonstrates a proven interest in keeping up to date with developments in social media platforms and online applications.
    • Demonstrates being a data-obsessed self-starter with excellent judgement and communication skills.
    • Ability to meet all deadlines with efficiency and flexibility.

    Knowledge and Skills

    Experience:

    • A minimum of three years of related experience in planning and producing social media content. Strong grasp of major social media platforms and how to apply them to achieve brand goals and grow a vibrant social community.
    • Experienced communicator, both written and verbal who understands the interaction between strategy, content, and audience engagement.
    • Experience with social media analysis tools (e.g., Radian6, Simply Measured, Omniture, Google Analytics, SalesForce, Hootsuite, etc.).
    • Desired experience with videography concepts within the social media arena, and/or a strong willingness to learn.
    • Knowledge and understanding of the Amateur Radio Service preferred.

    Education: A Bachelor's degree Communications, Marketing, Journalism, or related field.

    Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for purposes of giving or obtaining information, building relationships, and soliciting cooperation. Must have a positive attitude and be a collaborative team player.

    Work Environment:
    Fast paces office environment with occasional weekend and evening work. May include occasional outdoor work. Occasional travel is required.

    To apply please submit your cover letter & resume to Human Resources, hr@arrl.org.