Position: Awards and Programs Assistant
Department:   MVP
Job Category:  Grade 7 / Full-Time
Classification: Non-Exempt                                      

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Summary of Position:

Assist in all activities found within the MVP Department, with initial priority given to assisting with Logbook of the World support functions. Other duties include, but will not be limited to, in general order of preference, DXCC program support, other awards support, W1AW station operations, contesting program support, and field service support.  Represent the ARRL in public forums worldwide. 

Major Duties and Responsibilities:

• Provide support for Logbook of the World
• Provide support for DXCC
• Provide support for other facets of the MVP Department’s workload 

Expectations:

• Well versed and well rounded skill set
• Punctual and reliable work ethic
• Must be able to travel to both domestic and international events on behalf of ARRL

 Knowledge and Skills:

• Ability to quickly understand and explain software functionality
• Well rounded knowledge of Amateur Radio
• Good typing and data entry skills

Experience:

• Extra Class
• 10 years of operating background
• At least 150 DXCC entities as an active participant
• Regularly submit logs to contest sponsors
• Logbook of the World user 

Education:

• Bachelor’s degree preferred

Interpersonal Skills:

• Good telephone skills
• Good listener
• Be able to provide efficient issue resolution

Other Skills:

• Good public presentation skills preferred

Physical Requirements:

• Carrying boxes of QSLs/mail up to 40 pounds 

Work Environment:

• Office
• Some travel likely including airports, hotels, and convention centers

Department: Education Services         
Supervisor: Education Services Manager                    
Job Category: Grade 8/ Full Time
Classification: Non-Exempt
                                

This position supports the Education Services Department of the ARRL, the national association for amateur radio. The Education Services Department is responsible for the development of licensing instruction materials and resources to support volunteer licensing instructors, support for educational outreach programs involving schools across the country, and a continuing education program that includes online courses.

The position requires an individual who is a self-starter, has the ability to organize and prioritize, a willingness to learn, and a motivation to serve.

Responsibilities

• Provide administrative and customer service support for Continuing Education Program, including coordinating on-line course registration, answering phone and email inquiries from prospective students and instructors, resolving student problems in coordination with mentors and/or course platform provider
• Approve registrations /listings submitted for the website; process and coordinate applications for various programs
• Maintain data in multiple databases
• Export/import data to/from Excel and Access for customized reporting needs
• Set up online course sessions and course content on Moodle online platform
• Track and implement course content updates and edit course content files using editing software
• Provide administrative support for Emergency Communications field instruction and exams
• Provide administrative support for educational outreach programs, grant and teacher applications, resource ordering and positioning for workshops, record keeping and database maintenance
• Screen, respond and/or re-direct department phone and email inquiries
• Mail materials requested by instructors/teachers/clubs 
• Write instructions and communications about department programs  for ARRL Web pages
• Maintain website content
• Develop/edit  instructional videos to support instruction and to communicate about educational outreach programs
• Other duties as assigned
  

Skills and Experience

• Exceptional communication and organizational skills
• High level of attention to detail, accuracy and organization
• Ability to multi-task and prioritize
• Courteous and professional demeanor and phone manner
• Business and customer service experience
• Proficiency with Microsoft operating system and applications, including Outlook, Word, Excel, and Access
• Proficiency with various Internet browsers, including IE and Firefox
• Bachelor’s degree in English, Journalism, Communications, Educational Media or Instructional Technology or a related field, or equivalent experience
• Experience with instructional video  production
• Experience with Moodle or other online learning platforms desirable
• Experience with Lectora or other instructional design software desirable
• Experience with  content management system, website development, knowledge of HTML desirable
• Amateur radio license or willingness to obtain amateur radio license