Job Title: Member Services Representative
Dept: Member Services
Report to: Member Services Manager
Classification: Non-Exempt

Summary of Position
The American Radio Relay League (“ARRL”) is the largest membership association for the amateur
(“ham”) radio hobby and service throughout the US. For more than 100 years, ARRL has been the
leading source of information about amateur radio. Our books include flagship publications such as
the annual radio communications Handbook, the Antenna Book, and a suite of ham radio licensing
manuals, as well as books on specific areas of radio science, technology, and practical use.

This position includes direct customer contact, where personality and attitude are very important.
The ideal candidate will be computer savvy and possess a pleasant phone personality with excellent
communication skills. Data entry skills are required to process product orders and membership
applications.

This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.
 
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Job Title: Lab Engineer
Department: Lab
Reports to: Lab Manager
Classification: Exempt/FT

Role:
The Lab Engineer is responsible for performing a wide range of technical functions in support of ARRL publications, membership services and spectrum defense objectives. This includes, but is not limited to, Product Review testing, and serving as a technical liaison between the ARRL Lab and other departments, organizations, and the amateur radio industry. The position requires providing technical information to members through personal contact and development of information for the ARRL web page.
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Job Title: Support Associate, Logbook of The World

Report to: RadioSport
Job Category: Full-time
Classification: Non-Exempt/Hourly

Summary of Position
The American Radio Relay League (ARRL) is the largest membership association for the amateur
(“ham”) radio hobby and service in the US. For more than 100 years, ARRL has been the leading
source of information about amateur radio. Our books include flagship publications such as the
annual ARRL Handbook for Radio Communications, the Antenna Book, and a suite of ham radio licensing
manuals, as well as books on specific areas of radio science, technology, and practical use. On-Air
operating Contests and Awards are supported to encourage interpersonal communications between
Amateur Radio operators worldwide.

The primary functions of this role are to assist with support for Logbook of the World users
(LoTW), process certificate requests and answer questions about LoTW features and services.
This is a full-time, on-staff, on-premises job, based in Newington, Connecticut.
 
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