ARRL

Member Support

Member FAQ

Please take a moment to find answers to frequently asked questions below.

  • How do I reset my password?

    To reset your ARRL account password:

    • Click "Forgot Password" at the Site Login
    • Click the dropdown arrow to "Select your method":

    1) "By Email" (We will email you a temporary password, with which you can log in):

    • Provide your Email address and Username

    Note: Your ARRL Username most often may be your call sign unless chosen otherwise.
     

    2) "By Member Credentials" (We will generate a temporary password onscreen):

    • Provide your Username, Member ID, and Call Sign OR Last name

    Note: Your ARRL Username most often may be your call sign unless chosen otherwise. Your ARRL Member ID is the 10 digit number found on your ARRL membership card and QST mailing label.
     

    Contact Us if you are having difficulty with resetting your password.

  • How do I log in and edit my online ARRL profile?

    The "Site Login" is found at the top of every page or you can Login here.

    • Type in your ARRL Username
    • Type in your ARRL Password below your Username
    • Click "Login"

    To edit your ARRL profile:

    Note: You cannot currently edit your Groups at this time, please Contact Us if you have any questions about your group affiliations.

  • How do I register for an ARRL Username and Password?

    If you are not yet registered for an ARRL Username and Password,
    Register Now as a Member to take advantage of all member access.
     

    Contact Us if you are having difficulty with the registration.
     

    To become a member, Join ARRL Now.

  • How do I use the @arrl.net forwarding service?

    To opt in for <username>@arrl.net:

    • Log in to your ARRL profile
    • Click "Edit your Profile"
    • Scroll down to your Email (Please make sure this is a personal email account)
    • Place a check mark next to "Opt-in to have a <username>@arrl.net email alias

    Note: If you select your username to be something other than your call sign, please keep in mind your email alias will still be <username>@arrl.net and not <callsign>@arrl.net.

    The @arrl.net alias is a forwarding service only, POP3 is not supported.


    To Test Your @arrl.net Alias

    Please send a test email from an account other than the address in the "Email" field in your profile. Test messages cannot be sent to yourself.

    For Example, your "Email" address is jsmith@comcast.net and your arrl.net alias is xxxxx@arrl.net. If you send a message from jsmith@comcast.net to your xxxxx@arrl.net alias the message will not forward back into your jsmith@comcast.net inbox. Send a test message from an alternate account to get a reliable test and avoid a bounced message.

    Note: You cannot have your "Email" set to forward to your xxxx@arrl.net alias. This action causes a mail routing loop and mail will fail to be delivered. Also, a bounced message usually does not get generated in this situation.

    For Example, your "Email" address is jsmith@comcast.net and your arrl.net alias is xxxxx@arrl.net. You cannot have jsmith@comcast.net forwarding to your xxxxx@arrl.net alias.

    Note: A common bounce message that is received through the arrl.net forwarding is the "User unknown" bounce.

    This may mean that you are not opted-in for the forwarding service or you are not a current active member of ARRL. Please make sure you are opted-in to use the arrl.net forwarding service and you are a current active member of ARRL.

    Example of a bounce message:

     

    c-pb-mx-quonix.pobox.com rejected your message to the following e-mail addresses:

                    w6dmg@arrl.net (w6dmg@arrl.net)

                    c-pb-mx-quonix.pobox.com gave this error:
                    <w6dmg@arrl.net>: Recipient address rejected: User unknown


    Note: Average spam messages per @arrl.net alias per day are between 5 - 10 messages. ARRL does not filter @arrl.net aliases on a per user basis. If you find that you are receiving excess of 10 messages per day, please e-mail itstaff@arrl.org.

    Please remember that not all spam going into your "Email" inbox is from the arrl.net forwarding service. Examination of the header information is needed to find if the message came through the arrl.net forwarding service.

    Note: If you find that mail is slow to be delivered or seems to be completely down please visit https://twitter.com/pobox to find out  what may be happening with our third party arrl.net provider.


    For further assistance with your @arrl.net forwarding service, Contact Us.

  • How do I filter spam sent through my arrl.net address?

    What is SPAM? SPAM is also known as "Unsolicited Commercial Email." It is junk mail sent to you without your permission that offers to sell you something, asks for donations or tries to involve you in get-rich-quick schemes. Usually, SPAM is bulk-mailed to hundreds or thousands of email users.


    ARRL does not publish or provide email addresses to any third party.

    Spammers use "spambots," software programs that search Web pages, newsgroups and mailing lists automatically extracting email addresses.

    There are many arrl.net users whose arrl.net addresses have been in the system since its beginning who have never had any SPAM sent to their arrl.net address. Check for your address on the Internet search engines, such as Google.  If they can find your address, the SPAMmers can, too. Some SPAMmers generate addresses at random.
     

    The ARRL has added both spam filtering and virus scanning to the ARRL.net E-mail Forwarding Service. However, while these will help reduce the volume of unwanted messages through your ARRL.net address, no single solution is 100% effective in eliminating spam while allowing all legitimate messages to come through. 

    Overly aggressive filtering could result in legitimate messages being misidentified as spam and not delivered; however here are a few websites to help you fight SPAM:

  • How do I check on my ARRL email subscriptions?

    If you have opted in for an @arrl.net forwarding alias and are not receiving emails:

    1) Please check your Junk E-mail folder. 

    2) Please check your email preferences in your ARRL profile:

    • Login to your ARRL profile
    • Click "Edit your Profile"
    • Verify your email address is current and accurate
    • Click "Edit Email Subscriptions"
    • Ensure a check mark is next to any notifications/e-letters you would like to receive
    • Ensure there is no check mark next to "Temporarily disable all automatically sent email
    • Contact your ISP's customer service department to make sure the ISP is not blocking messages

    Questions about the forwarding service? Contact Us

  • How do I update my vanity call sign in my profile?

    If you have recently changed your call sign and your new call sign was issued by the FCC within the last few days, please be patient. We automatically update our membership records from FCC data. In a few days your new call sign should appear in your profile.


    To change your Username to your vanity call sign, please click "Edit your Profile" and type in your new call sign, then click "Save."

    If you have any further questions, please Contact Us.

  • How do I customize my Home page feeds?

    To customize your Home page feeds and display frequently updated information on topics of your choice:


    From the Home Page:

    • Log in to your ARRL online account
    • Go to "Your Feeds" on the right side of the Home page
    • Click "Customize Feeds"

    From Your Profile:

    • Log in to your ARRL online account.
    • Click "Edit your Profile"
    • Click the "Edit Feeds" tab
    • Click "Add New Feed"
    • Select the type of content you would like to display (News or Events)
    • Filter by what's local to you, what interests you, or by category
    • Click "Add Feed To Home Page"

  • How do I add/remove a page to/from my favorites?

    For quick access to any page, add the page to "Your Favorites":

    • Log in to your ARRL online account
    • Go to the page you would like to add to your favorites (Eg: LOTW)
    • Click the dropdown arrow next to "Your Favorites" at the top of the ARRL website
    • Click "Add To Favorites"
    • The Logbook of The World will be automatically added to "Your Favorites"

    To visit a page in "Your Favorites," click the dropdown arrow next to "Your Favorites" and choose the page you would like to visit.
     

    To remove a page from "Your Favorites":

    • Click "Edit Your Profile"
    • Click "Edit Favorites"
    • Click "Remove" next to the favorite page you would like to remove from Your Favorites

  • How do I access digital QST?

    Please visit our Digital QST FAQ page for frequently asked questions about the digital edition of QST.

     

  • How do I change my QST mailing address?

    To change your QST mailing address Contact Us.

  • How did my mailing address change in my membership record?

    As a service to members, ARRL uses the USPS Change of Address database to clean and standardize addresses before mailing QST and other membership correspondence. This service only affects addresses for members who have submitted a change of address with the USPS. If there is a problem with the updated information, ARRL can alter our membership database, but the USPS should also be contacted to correct their records. Contact information for Official Change of Address through the USPS: Call (800) 275-8777 or visit moversguide.usps.com.

  • How can I temporarily suspend payment of my dues and delivery of QST if I am deployed in the military?

    ARRL recognizes the hardships military personnel and their families face. We understand that members who are deployed away from their homes or permanent duty stations may experience difficulties with mail delivery.
     

    In support of our deployed forces, we have adopted the following deployment policy:
     

    ARRL members in active US military deployment outside the ARRL operating territory may request to temporarily suspend dues payments and/or delivery of QST for the duration of the deployment. The objective is to ensure that a member in active duty and deployed overseas can maintain his or her membership. Send a copy of your deployment orders or verification letter to ARRL:
     

    • Email
    • Maill: ARRL Attn: Circulation / Military Deployment 225 Main Street Newington, CT 06111 USA 
    • Fax: (860) 594-0303 

    Thank you for your service to our country.

  • How do I report a Silent Key to the ARRL?

    The ARRL would first like to express our condolences for your loss. We understand that this is a difficult time and hope to make reporting a Silent Key a simple process. To report a Silent Key to the ARRL, please see the Silent Key Submission Guidelines. Once the process is complete, the callsign of the Silent Key will appear in an upcoming issue of QST.

    Note:
    Current or past ARRL membership is not a requirement for inclusion.

  • How do I find information on other Amateur Radio topics on arrl.org?

    For information on many Amateur Radio topics, please feel free to explore the 11 different sections of arrl.org:
     

    • Home
    • On the Air
    • Licensing, Education & Training
    • Membership
    • Regulatory & Advocacy
    • Public Service
    • Technology
    • Get Involved
    • ARRL Store
    • About ARRL
    • News & Features
       

    For direct links to a topic you are interested in learning more about, please visit our ARRL Site Index.

  • How do I contact ARRL if I need further member support?

    If you have a member support related question not listed in our FAQ, please Contact Us.
     

    Thank you for your patience and for supporting the ARRL.