Welcome to the ARRL Member Support page. Please take a moment to find answers to frequently asked questions below.
Thank you for supporting the ARRL and all of amateur radio.
To reset your ARRL account password:
- Click "Forgot Password" at the Site Login
- Click the dropdown arrow to "Select your method":
1) "By Email" (We will email you a temporary password, with which you can log in):
- Provide your Email address and Username
Note: Your ARRL Username most often may be your call sign unless chosen otherwise.
2) "By Member Credentials" (We will generate a temporary password onscreen):
- Provide your Username, Member ID, and Call Sign OR Last name
Note: Your ARRL Member ID is the 10 digit number found on your ARRL membership card and QST mailing label.
Contact Us if you are having difficulty with resetting your password.
The "Site Login" is found at the top of every page or you can Login here.
- Type in your ARRL Username
- Type in your ARRL Password below your Username
- Click "Login"
To edit your ARRL profile:
- Click "Edit your Profile"
- Make changes
- Click "Save"
Note: You cannot currently edit your Groups at this time, please Contact Us if you have any questions about your group affiliations.
To opt in for <username>@arrl.net:
- Log in to your ARRL profile
- Click "Edit your Profile"
- Scroll down to your Email (Please make sure this is a personal email account)
- Place a check mark next to "Opt-in to have a <username>@arrl.net email alias
Note: To test your arrl.net alias, please send a test email from an account other than the address in the "Email" field. If you select your username to be something other than your call sign, please keep in mind your email alias will still be <username>@arrl.net and not <callsign>@arrl.net.
If you have opted in for an @arrl.net forwarding alias and are not receiving emails:
1) Please check your Junk E-mail folder.
2) Please check your email preferences in your ARRL profile:
- Login to your ARRL profile
- Click "Edit your Profile"
- Verify your email address is current and accurate
- Click "Edit Email Subscriptions"
- Ensure a check mark is next to any notifications/e-letters you would like to receive
- Ensure there is no check mark next to "Temporarily disable all automatically sent email
- Contact your ISP's customer service department to make sure the ISP is not blocking messages
What is SPAM? SPAM is also known as "Unsolicited Commercial Email." It is junk mail sent to you without your permission that offers to sell you something, asks for donations or tries to involve you in get-rich-quick schemes. Usually, SPAM is bulk-mailed to hundreds or thousands of email users.
ARRL does not publish or provide email addresses to any third party.
Spammers use "spambots," software programs that search Web pages, newsgroups and mailing lists automatically extracting email addresses.
There are many arrl.net users whose arrl.net addresses have been in the system since its beginning who have never had any SPAM sent to their arrl.net address. Check for your address on the Internet search engines, such as Google. If they can find your address, the SPAMmers can, too. Some SPAMmers generate addresses at random.
The ARRL has added both spam filtering and virus scanning to the ARRL.net E-mail Forwarding Service. However, while these will help reduce the volume of unwanted messages through your ARRL.net address, no single solution is 100% effective in eliminating spam while allowing all legitimate messages to come through.
Overly aggressive filtering could result in legitimate messages being misidentified as spam and not delivered; however here are a few websites to help you fight SPAM:
If you have recently changed your call sign and your new call sign was issued by the FCC within the last few days, please be patient. We automatically update our membership records from FCC data. In a few days your new call sign should appear in your profile.
To change your Username to your vanity call sign, please click "Edit your Profile" and type in your new call sign, then click "Save."
If you have any further questions, please Contact Us.
To change your QST mailing address Contact Us.
As a service to members, ARRL uses the USPS Change of Address database to clean and standardize addresses before mailing QST and other membership correspondence. This service only affects addresses for members who have submitted a change of address with the USPS. If there is a problem with the updated information, ARRL can alter our membership database, but the USPS should also be contacted to correct their records. Contact information for Official Change of Address through the USPS: Call (800) 275-8777 or visit moversguide.usps.com.
ARRL recognizes the hardships military personnel and their families face. We understand that members who are deployed away from their homes or permanent duty stations may experience difficulties with mail delivery.
In support of our deployed forces, we have adopted the following deployment policy:
ARRL members in active US military deployment outside the ARRL operating territory may request to temporarily suspend dues payments and/or delivery of QST for the duration of the deployment. The objective is to ensure that a member in active duty and deployed overseas can maintain his or her membership. Send a copy of your deployment orders or verification letter to ARRL:
- By Email: firstname.lastname@example.org
- By postal mail: ARRL Attn: Circulation / Military Deployment 225 Main Street Newington, CT 06111 USA
- By fax: (860) 594-0303
Thank you for your service to our country.
The ARRL would first like to express our condolences for your loss. We understand that this is a difficult time and hope to make reporting a Silent Key a simple process. To report a Silent Key to the ARRL, please see the Silent Key Submission Guidelines. Once the process is complete, the callsign of the Silent Key will appear in an upcoming issue of QST. Note: Current or past ARRL membership is not a requirement for inclusion.
For information on many Amateur Radio topics, please feel free to explore the 11 different sections of arrl.org:
- On the Air
- Licensing, Education & Training
- Regulatory & Advocacy
- Public Service
- Get Involved
- ARRL Store
- About ARRL
- News & Features
For direct links to a topic you are interested in learning more about, please visit our ARRL Site Index.
If you have a member support related question not listed in our FAQ, please Contact Us.
Thank you for your patience and for supporting the ARRL.