ARRL

Digital QST FAQ

  • iOS QST App FAQ

    Having trouble with Digital QST and your iOS device? Please visit our specific frequently asked questions page. Go Now

  • Android QST App FAQ

    Having trouble with Digital QST and your Android device? Please visit our specific frequently asked questions page. Go Now

  • Kindle QST App FAQ

    Having trouble with Digital QST and your Kindle device? Please visit our specific frequently asked questions page. Go Now

  • PageSuite Instructional Guide

    Use this guide to help you navigate and use the PageSuite platform and apps! Go Now

Digital QST FAQ's

  • Can I download the digital edition of QST and read it offline?

     

    The digital edition can be download through the digital QST application to an iOS device, Android device, or Kindle Fire to view while offline. After you open an issue to begin viewing, it will automatically begin downloading to you device. Alternatively, you may select "Download" beneath the cover or, in an open issue, Menu>Download Edition.

     

    You are currently unable to download digital QST through a browser to your computer.

  • Why can I log in to arrl.org but not digital QST?

    Your log in credentials are the same username and password used to log in to arrl.org. If you have forgotten your password, you may go to www.arrl.org/forgot-password.

     

    We have noted that occasionally members will experience difficulties with passwords containing special characters such as ampersands and plus signs. If you are unable to log in to digital QST using the same credentials that got you onto arrl.org, please try editing these special characters out of your password at www.arrl.org/myARRL.

     

    If you continue experiencing difficulties, please contact websupport@arrl.org.

  • Why does my page appear scrambled or blank?

    While loading all the data in an issue of QST, the server may occasionally encounter a glitch resulting in words appearing scrambled or a blank screen. Usually, a quick page refresh makes this glitch go away.

     

    If you continue having problems, please contact websupport@arrl.org.

  • Can I opt out of QST paper delivery?

    Yes! To exclusively use of the digital edition of QST, fill out our print edition opt out form at www.arrl.org/qst-print-edition-opt-out-form.

  • Why am I being re-directed to a site hosted in the UK?

    Our new provider for digital QST has headquarters in the UK, but their servers in the UK are as secure as anything else connected to the Internet can be. They have been in this business for more than a decade without a security lapse. To keep QST content exclusive to members, you will be prompted to log in with your arrl.org username and password in order to access each issue.

     

    Your ARRL website username and password are not in any way linked to the ARRL e-store or to transactions that take place. Our e-commerce platform is on an entirely separate system here at Headquarters. If someone were to obtain your username and password, there is little they could do with it. In the roughly 20 years that we have been operating this system, it has never been hacked.

     

    Related to internet security concerns, it is best to change your username and password periodically, not just on the ARRL sites but on all other websites that you access.

  • Why does my digital edition not load past the QST logo/splash screen??

    If you are using Internet Explorer, the screen may freeze at QST logo page after signing in. Our members have found that they are able to load digital QST again after conducting a default reset. The following link gives step-by-step instructions on how to conduct this reset:

    https://support.microsoft.com/en-us/kb/923737

     

  • Why can't I log in with Safari?

    We have found that some Safari browsers were sending our members in circles, continually prompting members to log in even after they have done so. To get this problem corrected our IT area researched and found that there are two solutions that can help our members correct this as it is a browser preference issue.

     

    Before following the below steps, please clear your cache and cookies within the Safari browser and proceed:

    -  In Safari, choose Safari (Setting Icon) > Preferences.

    -  Click the Privacy icon in the Preferences pane to view Privacy settings.

    -  Click the Remove All Website Data button.


    If this doesn’t work, follow these steps:

    -  In Safari, choose Safari (Setting Icon) > Reset Safari.

    -  All items should be checked.

    -  Click the Reset button.

  • Is digital QST accessible to the visually impaired?

    Unfortunately, PageSuite does not support accessibility features for digital QST. However, digital QST issues are available through the BARD app provided by The National Library Service for the Blind Library of Congress. This is an audio based app.

  • Why isn't digital QST available in PDF format?

    We will not be able to provide PDF's of QST content. QST is a member-exclusive benefit and open file formats such as PDF's can be easily spread across the internet to viewers without ARRL memberships.

     

     

     

    Members seeking an offline archive of QST may purchase the annual ARRL Periodicals DVD. The DVD contains fully-searchable and indexed PDFs, and also includes an entire year of our other periodicals NCJ and QEX. The 2016 ARRL Periodicals DVD is available at www.arrl.org/shop; search for Item No. 0680.

If your question does not appear in our FAQ, please do not hesitate to bring it to our attention!

Please contact our member services team at circulation@arrl.org or call 860-594-0200 or 1-888-277-5289 (toll-free US only) M-F 8:00 AM-5:00 PM ET. For answers to more technical questions about digital QST, please contact websupport@arrl.org.