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eMail doesn't forward

Apr 29th 2015, 13:44


Joined: Oct 22nd 2014, 01:29
Total Topics: 0
Total Posts: 0

I have tried two different accounts, one and another but when I send a test email to, the test email doesn't ever show up in my inboxes. I don't get a bounce back error message, either. I have checked the box to opt-in to forwarded email on the profile page.

May 1st 2015, 12:44


Super Moderator

Joined: Apr 4th 1998, 00:00
Total Topics: 0
Total Posts: 0
I'm sorry you have experienced this difficulty.

I have forwarded your trouble to our IT department. In the future, it would be best for you and other members to call Headquarters if this problem occurs. The Lab is the only department that regularly monitors the forums and we get to them when we can, but calling is faster. 860-594-0200.

Thank you.
Bob Allison
May 1st 2015, 14:47


Joined: Nov 8th 2011, 14:30
Total Topics: 0
Total Posts: 0
Hello W3VN,

After looking into the issue you seem to be setup properly in our system. Here are my suggestions and some information on the forwarding service.

You cannot send a test message to yourself. That means you cannot send from to and expect the message to fall back into your inbox. You must send the test message from an alternate account not from the same e-mail that is set as your destination.

Also, please make sure to check the junk/spam folder. Sometimes mailings do automatically fall into those folders.

Make sure that you do not have forwarding to another address. Having two forwards setup in a single e-mail chain usually yields undesirable results.

I am going to send a test message to your account now.

Thank You,

Andrew Peichert
Systems Engineer

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