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FCC Launches Consumer Help Center


Beginning July 28, those who have dealings with the FCC will have a new tool that the FCC claims will put them “within one click of all the information they want” from the Commission: a new “easy-to-use” Consumer Help Center.

“Our new Consumer Help Center makes it easy for consumers to learn about our work and take action,” said FCC Chief of the Consumer and Governmental Affairs Bureau Joel Gurin said in a press release. “Here, in one place, consumers can do a number of things, such as read about consumer issues, get practical advice for avoiding problems, file a complaint, comment on our rulemakings, or read what our FCC experts are saying in our Consumer Blog.”

The Consumer Help Center is produced by the FCC’s Consumer Task Force, an inter-bureau group established by Chairman Julius Genachowski at the beginning of 2010. The Task Force has led several recent initiatives on major consumer issues. The Consumer Help Center includes:

  • Everything consumers need to know about Bill Shock and Early Termination Fees -- two common issues that affect wireless customers.
  • Savvy Traveler tips -- advice on making phone calls when travelling abroad.
  • Broadband Speed Test -- consumers can test the speed of their broadband service.
  • Fact Sheet Library -- more than 150 consumer Fact Sheets on telecom subjects.
  • Links to additional resources on a range of issues, including privacy.
  • Links to file a complaint to the FCC or comment on our rulemakings.
  • Blog posts about consumer issues -- with consumer comments welcome.
  • News releases, statements and FCC actions.

The site will be updated to include new FCC consumer initiatives as they are launched.



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