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ARRL Systems Service Disruption

06/14/2024

Updated 6/14/2024

We are continuing to make progress on restoring the ARRL network and many related systems and databases. Thank you for your continued patience and understanding as we carefully address and restore affected services.

While the Logbook of The World® server, Online DXCC, and related user data are secure and unaffected, we have taken the precautionary measure of keeping the services offline until we can ensure the security and integrity of our networks.

The ARRL Learning Center (learn.arrl.org), our online course and training hub, is accessible. The Learning Center includes content from across a variety of amateur radio topics and interests. The Learning Center will require a slightly different login experience while we continue to restore interconnected databases. Users who have logged into the Learning Center before will need to use their EMAIL ADDRESS and use the 'forgot my password' function to set a new Learning Center password. Users who are new to the system will sign up/register using their email address. When ARRL systems are fully restored, user accounts will be reconciled with membership accounts again.

ARRL Field Day is June 22 – 23, 2024. Visit www.arrl.org/field-day for rules and other resources to help prepare your participation. Following the event, online entries will be supported as usual at https://field-day.arrl.org/fdentry.php.

The ARRL Volunteer Examiner Coordinator is continuing to process Amateur Radio License applications to the FCC. We have processed all applications from exam sessions uploaded by Volunteer Examiners through June 12, 2024. Sessions mailed to ARRL VEC and received by us are processed within 1 – 2 business days.

The new Amateur Extra-class Question Pool will be effective beginning July 1, 2024. New Extra-class exam booklet designs will be supplied to VE teams as soon as possible. Teams may also contact the ARRL VEC after July 1 for an emailed version in the interim.

This story will be updated with new developments.

Updated 6/6/2024

We are aware that certain members believe we should be openly communicating everything associated with this incident. We are working with industry experts, including cyber crime attorneys and the authorities, who have directed us to be conservative and cautious with our communications while restoring the ARRL network.

ARRL’s association membership system was not impacted by this attack. Members can renew online at www.arrl.org/join or by phoning ARRL. Additionally, the online ARRL Store is operating as normal. ARRL Field Day merchandise is still available for immediate shipping. Please see this latest news story about ARRL Field Day.

The digital edition of the July 2024 issue of QST will be available as scheduled, on Friday, June 7. The print edition will go to press on Monday, June 10. Members may also access digital editions of QST dating back to 2012, and current and previous issues of On the Air, QEX, and NCJ magazines back to 2020.

As previously reported, the ARRL Volunteer Examiner Coordinator is processing Amateur Radio License applications received from Volunteer Examiners who completed candidate exam sessions. As of June 6, our staff are processing applications from exams given on May 22.

As previously reported, W1AW, the Hiram Percy Maxim Memorial Station is fully operational with voice, CW, and digital bulletins, code practice, and qualifying runs. The station continues to welcome visiting operators during normal visiting hours.

The ARRL June VHF Contest is June 8 – 10, 2024. Online log submission will be supported as usual. The log submission function was similarly supported for the recent ARRL Digital Contest, held June 1 – 2.

The publication of most ARRL e-newsletters, including the weekly ARRL Letter, has resumed with minimal disruption to regular schedules. A new platform for emailing newsletters has been implemented, leading to some variations in layout.

Updated 6/4/2024

On or around May 12, 2024, ARRL was the victim of a sophisticated network attack by a malicious international cyber group. ARRL immediately involved the FBI and engaged with third party experts to investigate.

This serious incident was extensive and categorized by the FBI as “unique,” compromising network devices, servers, cloud-based systems, and PCs.

ARRL management quickly established an incident response team. This has led to an extensive effort to contain and remediate the networks, restore servers, and staff are beginning the testing of applications and interfaces to ensure proper operation.

Thank you for your patience and understanding as our staff continue to work through this with an outstanding team of experts to restore full functionality to our systems and services.

We will continue to update members as advised and to the extent we are able.

This story will be updated with new developments.

Updated 5/31/2024

Our phone system has been returned to service. ARRL may be reached at 1-860-594-0200 or 1-888-277-5289 (toll-free in the US), Monday through Thursday from 8 AM to 7 PM Eastern Time, and until 5 PM on Fridays. Members can also email general inquiries to hq@arrl.org.

The ARRL International Digital Contest is this weekend, June 1 - 2, 2024, and the ARRL June VHF Contest is June 8 - 10, 2024. The ARRL Contest Portal will be available with limited functionality at contests.arrl.org. Log submission pages will continue to be available at contest-log-submission.arrl.org, and logs received can be viewed at contests.arrl.org/logsreceived.php. The log submission links are also available on the contest landing pages at www.arrl.org/arrl-digital-contest and www.arrl.org/june-vhf.

Members are reminded that the June 2024 issue of QST magazine, the special ARRL Field Day edition, can be viewed online. Members may also access digital editions of QST dating back to 2012. Access to archives for QST issues older than 2012, which are accessed through the ARRL website, is not presently available. For On the Air, QEX, and NCJ magazines, members may access the current issues and previous issues back to 2020. Visit www.arrl.org/arrl-magazines for links to all four magazines and to download the ARRL Magazines app.

Work is continuing to publish the July 2024 issue of QST magazine. We anticipate an on-time delivery of the digital edition, and delayed delivery for those who subscribe to the printed magazine.

We have heard from members asking if they can renew their membership at this time. Members can renew online at www.arrl.org/join or by phoning ARRL.

As reported earlier this week, ARRL Store orders (www.arrl.org/shop) have resumed shipping.

This story will be updated with new developments.

Updated 5/29/2024

This update includes information about the status of several services as we continue to respond to a serious incident involving access to our network and systems.

The ARRL Volunteer Examiner Coordinator (ARRL VEC) has resumed the processing of Amateur Radio License applications with the FCC. A more comprehensive update on the status of ARRL VEC services is available here.

There has been no interruption to visitor operating at W1AW, the Hiram Percy Maxim Memorial Station. The station resumed voice bulletins on Thursday, May 23. All other scheduled transmissions, including Morse code practice, and code and digital bulletins, will resume on Thursday, May 30. Please refer to the regular operating schedule at
www.arrl.org/w1aw-operating-schedule.

After last week's distribution of the ARRL Letter, our e-newsletter service has resumed. Current editions of ARRL Club News and The ARES® Letter have also been distributed.


ARRL Store orders have resumed shipping. Orders are being fulfilled from earliest order dates to the latest. Please allow additional time for our processing.

There has been no disruption to the @arrl.net email forwarding service, though forwarding email addresses and aliases cannot be modified at this time.

Our telephone system is unavailable at this time.

We appreciate your patience as we continue working on restoring access to affected systems and services.

This story will be updated with new developments.

Updated 5/22/2024

We are continuing to address a serious incident involving access to our network and systems. Several services, such as Logbook of The World® and the ARRL Learning Center, are affected.

We have heard from many LoTW® users, asking about the status of the service and its data. This is not an LoTW server issue, and LoTW data is secure.

Our editorial and production team is preparing the July issue of QST magazine, which is still going to press. It may be delivered a few days late to members who receive print subscriptions. The digital edition should be published on time.

We appreciate your continued patience as our staff and others work tirelessly to restore affected systems.

This story will be updated with new developments.

Updated 5/17/2024

Some members have asked whether their personal information has been compromised in some way. ARRL does not store credit card information anywhere on our systems, and we do not collect social security numbers. Our member database only contains publicly available information like name, address, and call sign along with ARRL specific data like email preferences and membership dates.

Original story below:
5/16/2024

We are in the process of responding to a serious incident involving access to our network and headquarters-based systems. Several services, such as Logbook of The World® and the ARRL Learning Center, are affected. Please know that restoring access is our highest priority, and we are expeditiously working with outside industry experts to address the issue. We appreciate your patience.

This story will be updated with new developments.



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