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Online Course FAQs

  • When do courses start?

    Courses that are offered on the Moodle online learning management system are usually for a prescribed time period called a session. Course sessions may be 8 or 9 weeks or longer, depending on the content of the course. Check the registration page for a listing of scheduled courses/sessions. Registration periods for mentored course sessions close approximately 2 weeks prior to the start date of the session.


    The EmComm management course, Public Service and Emergency Communications Management for Radio Amateurs (EC-016) is open to members on the ARRL website and does not require registration. For more information about that course please refer to the Online Course Catalog.

  • How do I register for a course?

    You can register for our courses online. Go to the course registration page, to find the course you want, and click on the course number to register.


    The EmComm management course, Public Service and Emergency Communications Management for Radio Amateurs (EC-016) is open to members on the ARRL website and does not require registration. However, application, documentation of prerequisites, a recommendation and a fee are required to take the final assessment and earn the course completion certificate.

  • How do I get into the online course?

    All courses are provided online with access through the ARRL Web site.  First you must register and pay for the course. You will receive an e-mail confirmation of your registration. Then, one or two days prior to the opening of your course session, you will receive a "Welcome" e-mail with instructions on how to access the course.

  • After I register for a course when can I get into it to do the lessons?

    You will have 24/7 access to the course after the session opens, for the duration of the course session.

    The EC-016 is available at any time, since no registration is required for this course.

  • How are the courses structured?

    Courses on the Moodle platform typically present a structured sequence of topics. Students read information on a topic, then a review. Most learning units also have activities that students will do offline to experience some aspect of the topic. Mentored courses may require students to submit responses to activities as part of the successful completion of the course. A quiz made up of multiple-choice questions concludes each unit. These quizzes are offered for student use to check comprehension of concepts presented in the lesson. They are not monitored by course mentors.


    Students work at their own pace and convenience; however all work must be completed during the class session. Graphics, photos, audio clips, and video clips are used throughout our courses to help illustrate specific points. Internet links to additional sources of information and related materials, e.g. downloadable software, are also commonly used.


    At the end of the course an online final assessment is taken.  For most courses, a score of 80% or better is required to pass. For mentored courses, instructors must also verify student completion by evaluating work on required activity assignments.

  • What is the role of the online course mentor?

    Each student is assigned to a volunteer mentor. Mentors are very dedicated hams that have taken the course they mentor and additional mentor training, and are usually very experienced in their topic. Some mentors were contributors to the development of their course(s). Volunteer mentors are key to the success of the Continuing Education Program. They review and comment on the results of student activities, and are there to help their students when needed. They also keep track of their students' progress. Mentor - student interaction is normally by e-mail, but telephone contacts are also made when necessary.

  • I haven’t heard from my mentor, what do I do?

    Mentors are expected to get in contact with you within a few days after the course session begins. If you have not heard from your mentor there may be a problem with communication or your mentor may be away for a brief period. Please notify us at so we can follow up and determine what the problem is. If at any time during your course session you lose communication with your mentor or have an issue that needs to be resolved, please contact us with a description of the problem so we can find a timely solution.


    Don't wait until the end of the course session to bring communication problems to our attention!


  • What are the requirements to pass a course?

    To receive a certificate of course completion, students are required to complete all learning units and student activities, pass assessments including a Final Assessment (exam)  with a score of 80% or better. All students who successfully complete the course requirements and pass the assessments earn a course completion certificate.

  • I registered for a course and have not heard anything. What is going on?

    Once you register for a course you will not receive any additional information until the week the course starts. You will receive a "Welcome" e-mail from the ARRL the day before the course starts with instructions on logging into the course.


    Occasionally various Internet Service Providers (ISPs) block e-mail generated from the ARRL system, erroneously assuming it to be spam.  If you do not receive our "Welcome" message before your course session begins this is one possible source of the problem.  Check your spam folder to see if your personal mailbox filters or ISP filters may have blocked our message from your in-box. If you can't locate the message, please contact us, or your mentor, so we can re-send it.  Please let tell us if you learn that your ISP is blocking our mail so we can remedy the problem.

  • The course already started and I still do not have my information. Why?

    All student information including the "Welcome" email with information about access to the course is sent to the e-mail address in your member profile at ARRL. If you want to verify that information is correct, go to "Edit Your Profile" at the top of this page.


    If your e-mail address on file with us is correct , check your Junk Mail folder or spam filters to be sure our mail isn't being redirected or prohibited.  To assure that you will receive mail from us you can set a preference in your e-mail client to allow mail from or addresses.


    If you cannot locate the "Welcome" e-mail please contact us at so we can provide the information to you.

  • I want to withdraw from a course, do I get a refund?

    Please refer to our withdrawal and refund policies.

  • Can I get a copy of the lesson content in the online courses for later reference?

    A printed course transcript of the Introduction to Emergency Communications course will be available for purchase by the end of July 2011. 

  • What does ARECC stand for?

    Amateur Radio Emergency Communication Course.

  • I'm a newcomer to Amateur Radio and wish to become involved in local emergency communications. Can you explain the benefits of taking the Introduction to Amateur Radio Emergency Communication course?


    This course will help you become a better emergency communicator. You will learn to work effectively with the public and with volunteer agencies during a communications emergency. One of the basic tenets of Amateur Radio is to provide a pool of experienced communicators during emergencies. All Amateur Radio operators are encouraged to receive training in emergency communication, and this course is suitable for newly licensed operators. However, those who have been actively operating Amateur Radio for perhaps a year or more will find much of the terminology and many of the practices more familiar and easier to assimilate. This should not discourage the newly licensed individual, but should merely inform you of what to expect.

    For more information about ARRL Emergency Communication training click here.

  • I would rather take the ARRL Introduction to Emergency Communication class and/or the course exam in person rather than online. How do I locate a class or exam in my local area?

    For information about ARRL authorized emergency communications field classes and exam opportunities click here.

  • I am having difficulty getting into the Moodle platform. What should I do?

    First make certain that you are logged into the ARRL website at  If you see a "Hello" with your name at the top of the page you can be certain you are logged in.


    When you are actively enrolled in a course on ARRL's online learning platform (Moodle) you will be able to enter the course through the ARRL Web site from this page:  To make access easier next time you may want to save the link to this page in your "favorites" menu on the ARRL Web site.


    When you complete the course a record of your completion will appear on this page and you will be able to download and print your course completion certificate.


    If the button to enter the course does not appear on this page, or if after clicking through  you still cannot get to the Moodle platform or open the course, please send us an e-mail at and describe your problem.  Please include a phone number where we can reach you during the day.  We'll determine what the problem is and get back to you.  Please allow at least 2 business days for us to get back to you. The CEP Administration desk is staffed during regular business hours, Monday- Friday.


  • What is "Moodle"?

    Moodle is an acronym for Modular Object Oriented Dynamic Learning Environment.  It is an open source online learning management platform.


  • The Moodle course platform is not responding, or some lessons/functions are not working. How do I get help?

    For assistance with navigation on the Moodle platform, browser settings, problems with Internet connection to the course, please click on the "Support" tab in the menu bar of the course to reach the HELP DESK at CTDLC (Connecticut Distance Learning Consortium).  Or you can contact the Help Desk at or call  toll free: 1-866-GO-CTDLC

    CTDLC Help Desk Hours of Operation:

    Mon-Thurs: 8AM-10PM EST
    Fri: 8AM-8PM EST
    Sat: 8AM-5PM EST
    Sun: 10AM-8PM EST 

  • How do I sign up for the advanced emergency communications course for managers?

    The new EmComm management course (EC-016) is open to members on the ARRL Web site and does not require registration. Application, documentation of prerequisites, a recommendation and a fee are required to take the final assessment and earn the course completion certificate. You'll find the details in the online course catalog.

    Learn More

  • How do I get another copy of my course completion certificate?

    If you have an ARRL member account you can log into our Web site and go to your student page where you will find a record of the courses you have completed with ARRL.  A link is provided for you to access and print a course completion certificate.  You may want to bookmark this page for future reference.


    If you are not an ARRL member you can contact us at to request a replacement certificate.

  • What kind of computer/browser configuration do I need to take one of your online courses?

    We would suggest that the minimum computer requirements be:

    • PC: Windows XP(SP3) with the current version of java 1.6.0_24
    • MAC:  OS X  and the most current version of java 1.6 update 8.

    Our online courses require connection to the Internet. You'll probably need something faster than a dial-up modem to have a satisfactory experience with our online courses.  While you can certainly access our courses with any speed, we suggest a broadband connection (384 kpbps or higher) for a pleasant experience.

    The Moodle online platform is configured for any standard-supporting browser with current updates. 

    • Firefox 3 or later
    • Safari 3 or later
    • Google Chrome 4 or later
    • Opera 9 or later
    • MS Internet Explorer 7 or later 

    We strongly suggest Firefox on both PC or MAC.


    Enable Pop-ups. You'll need to enable pop-ups from the course coming from for the course content to display properly and for the various features of the platform to work as intended.

    If you don't already have it, you'll need to download Adobe Flash.  Instructions are provided for these last items when you sign into the course.


  • I have completed the course activities and the final assessment and I'm still listed as "incomplete." When will I know if I passed?

    For mentored courses, passing the course is not automatic when you successfully complete the final assessment. Your mentor is responsible for communicating to ARRL that you have completed all of the requirements of the course. Your mentor will initiate the status change from "incomplete" to "passed."  When that happens you  will receive a graduation message from the Continuing Education Program and you will be able to download and print a course completion certificate from the ARRL website.

  • I am having trouble navigating the course on the Moodle platform. How can I get help?

    Please be sure to read the course navigation instructions presented on the Welcome page of the course.  If you are still having difficulty, contact the Continuing Education Program Admin desk at or (860) 594-0242 during business hours on weekdays.

    The CTDLC Help Desk can also provide help with navigation and browser issues. Contact them at: